macOS Support Essentials 10.13 (High Sierra 101)

Duration: 3 Days

Course Information

This macOS Support Essentials 10.13 course is designed to provide students with a three-day course that describes the best ways to support macOS High Sierra users. The course includes lectures and hands-on exercises that provide real-world experience. Upon completion of the macOS Support Essentials 10.13 course, students will learn: How to use macOS Sierra tools and resources to troubleshoot macOS High Sierra macOS High Sierra features and functionality, including how to find more information How to prepare for Apple Certified Support Professional (ACSP) 10.13 certification

Objectives

Upon completion of the macOS Support Essentials 10.12 (Sierra 101) course, students will be able to: Use macOS Sierra tools and resources to troubleshoot macOS Sierra Understand macOS Sierra features and functionality, including how to find more information about macOS Sierra Prepare for Apple Certified Support Professional (ACSP) 10.12 certification

Audience

People who manage computer networks or computer labs that run macOS People who support Mac users

Pre-requisites

macOS knowledge Basic computer navigation skills

Course includes

A comprehensive set of reference notes covering course topics, follow-up telephone support and, for training on Transmedia premises, lunch and refreshments.

Course outline

Part 1: Installation and Configuration

  • Update, Upgrade, and Reinstall macOS High Sierra
  • Set Up and Configure macOS
  • Use the Command-Line Interface
  • Use macOS Recovery

Part 2: User Accounts

  • User Accounts
  • User Home Folders
  • Security
  • Password Changes with Keychain Access

Part 3: File Systems and Storage

  • File Systems and Storage
  • Encryption with FileVault
  • Permissions and Sharing

Part 4: Data Management

  • Hidden Items, Shortcuts, File Archives
  • System Resources
  • Metadata and Spotlight
  • Time Machine

Part 5: Apps and Processes

  • Install Apps
  • Manage Documents
  • Manage and Troubleshoot Apps

Part 6: Network Configuration

  • Basic Network Settings
  • Advaced Network Settings
  • Troubleshoot Network Issues

Part 7: Network Services

  • Manage Network Services
  • Host Sharing and the Personal Firewall

Part 8: System Management

  • Troubleshoot Peripherals
  • Printers and Scanners
  • Troubleshoot Startup and System Issues

Course Dates

London CentralLondon GreenwichBristol

London Central

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11 - 13 Apr £845 + VAT Book Now
16 - 18 May £945 + VAT Book Now
18 - 20 Jun £945 + VAT Book Now
18 - 20 Jul £945 + VAT Book Now
20 - 22 Aug £945 + VAT Book Now
23 - 25 Sep £945 + VAT Book Now
23 - 25 Oct £945 + VAT Book Now
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London Greenwich

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14 - 16 Mar £945 + VAT Book Now
16 - 18 Apr £945 + VAT Book Now
16 - 18 May £945 + VAT Book Now
18 - 20 Jun £945 + VAT Book Now
18 - 20 Jul £945 + VAT Book Now
20 - 22 Aug £945 + VAT Book Now
19 - 21 Sep £945 + VAT Book Now
23 - 25 Oct £945 + VAT Book Now
14 - 16 Nov £945 + VAT Book Now
10 - 12 Dec £945 + VAT Book Now
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Bristol

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12 - 14 Mar £945 + VAT Book Now
11 - 13 Apr £945 + VAT Book Now
15 - 17 May £945 + VAT Book Now
13 - 15 Jun £945 + VAT Book Now
16 - 18 Jul £945 + VAT Book Now
15 - 17 Aug £945 + VAT Book Now
19 - 21 Sep £945 + VAT Book Now
17 - 19 Oct £945 + VAT Book Now
19 - 21 Nov £945 + VAT Book Now
19 - 21 Dec £945 + VAT Book Now
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All our courses run in London and Bristol, or can be tailored to requirements at your own offices. For alternative dates, please email or call us on 0208 269 4260
All prices are per person and are subject to VAT
15% discount for groups of four delegates.
10% discount for groups of three delegates.
(This offer applies for delegates on the same public scheduled course on the same date.)

Exams and Certification

Attendance on this course is a pre-requisite towards passing the OS X Support Essentials 10.7 Exam (Code 9L0-410) , allowing a successful candidate to achieve Apple Certified Support Professional (ACSP) 10.7 status.


"The course was well structured, clear and in a comfortable setting. The tutoring was exceptional."

Dot2Dot

"Absolutely top quality training and facilities."

National Museum of Wales

"Staff were helpful and the course was relevant to my needs. A great course!"

VCCP



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