macOS Support Essentials 10.12 (Sierra 101)

Duration: 3 Days

Course Information

macOS Support Essentials 10.12 is a three-day course that gives you a tour of macOS Sierra and describes the best ways to support macOS Sierra users. The course includes lectures and hands-on exercises that provide real-world experience. The course takes you deep inside macOS Sierra, offering in-depth, step-by-step guidance on everything from installing and configuring Sierra to managing networks and system administration. Through practical, hands-on lessons, you'll learn how to set up users, configure system preferences, manage security and permissions, use diagnostic and repair tools, troubleshoot peripheral devices, and more: all you need to professionally support macOS Sierra and systematically prepare for Apple Certified Support Professional (ACSP) 10.12 certification or recertification. For Students Enrolled in a Virtual Class: Each student will need to setup two (2) computers in order to take the class virtually. The first can be a PC, tablet or Mac. The second computer must be a Mac and you will need the software (and version) being taught in the course already installed on your computer. This setup will allow virtual students to view the presentation on one computer and do support exercises on the other one.


Upon completion of the macOS Support Essentials 10.12 (Sierra 101) course, students will be able to: Use macOS Sierra tools and resources to troubleshoot macOS Sierra Understand macOS Sierra features and functionality, including how to find more information about macOS Sierra Prepare for Apple Certified Support Professional (ACSP) 10.12 certification


People who manage computer networks or computer labs that run macOS People who support Mac users


macOS knowledge Basic computer navigation skills

Course includes

A comprehensive set of reference notes covering course topics, follow-up telephone support and, for training on Transmedia premises, lunch and refreshments.

Course outline

Part 1: Installation and Configuration

  • Install macOS Sierra
  • Setup and Configure macOS Reference
  • Use macOS Recovery
  • Update macOS Software

Part 2: User Accounts

  • User Accounts
  • User Home Folders
  • Security and Privacy
  • User Account Passwords

Part 3: File Systems

  • File Systems and Storage
  • FileVault
  • Permissions and Sharing
  • Use Hidden Items, Shortcuts, and File Archives

Part 4: Data Management

  • System Resources
  • Metadata and File Search Technologies
  • Time Machine
  • Install Applications

Part 5: Applications and Processes

  • Document Management
  • Application Management and Troubleshooting
  • Basic Network Settings

Part 6: Network Configuration

  • Advaced Network Settings
  • Troubleshooting Network Issues
  • Manage Network Services

Part 7: Network Services

  • Host Sharing and Personal Firewall
  • Troubleshoot Peripherals

Part 8: System Management

  • Peripherals and Scanners
  • Troubleshoot Startup and System Issues
  • System Troubleshooting

Course Dates

London CentralLondon GreenwichBristol

London Central

Dates Price Book Now
20 - 22 Sep £1480 Book Now
25 - 27 Oct £1480 Book Now
20 - 22 Nov £1480 Book Now
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London Greenwich

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11 - 13 Sep £945 Book Now
16 - 18 Oct £945 Book Now
27 - 29 Nov £1480 Book Now
4 - 6 Dec £1480 Book Now
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Dates Price Book Now
18 - 20 Sep £1480 Book Now
25 - 27 Oct £945 Book Now
6 - 8 Dec £1480 Book Now
13 - 15 Dec £1480 Book Now
See more dates...

All our courses run in London and Bristol, or can be tailored to requirements at your own offices. For alternative dates, please email or call us on 0208 269 4260
All prices are per person and are subject to VAT
15% discount for groups of four delegates.
10% discount for groups of three delegates.
(This offer applies for delegates on the same public scheduled course on the same date.)

Exams and Certification

Attendance on this course is a pre-requisite towards passing the OS X Support Essentials 10.7 Exam (Code 9L0-410) , allowing a successful candidate to achieve Apple Certified Support Professional (ACSP) 10.7 status.

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"After the resounding success of our training last month, I need to organise another session as soon as possible!"


"The whole experience was great. Trainer and staff were extremely helpful and approachable."

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