OS X Support Essentials 10.11 El Capitan 101

Duration: 3 Days

Course Information

El Capitan 101 OS X Support Essentials 10.11 is a three-day course that gives you a tour of OS X El Capitan and covers the best ways to support OS X El Capitan users. The course includes lectures and hands-on exercises that provide real-world experience.


Upon completion of the OS X Support Essentials 10.11 (El Capitan 101) course, students will know the following: The OS X El Capitan troubleshooting process; How to use OS X El Capitan tools and resources to troubleshoot OS X El Capitan; OS X El Capitan features and functionality, including how to find more information about OS X El Capitan; How to prepare for Apple Certified Support Professional (ACSP) 10.11 certification


Help desk specialists, technical coordinators, technical support personnel, service technicians, technology specialists, power users, teachers, and others who support Mac users in education or business organizations; Technical coordinators, teachers, or power users who manage computer networks or computer labs that run OS X


Knowledge of OS X from a previous version and basic computer navigation skills.

Course includes

A comprehensive set of reference notes covering course topics, follow-up telephone support and, for training on Transmedia premises, lunch and refreshments.

Course outline

Part 1: Installation and Configuration

  • Install OS X El Capitan
  • Setup and Configuration
  • OS X Recovery
  • OS X Software Updates

Part 2: User Accounts

  • User Accounts
  • User Home Folders
  • System Security
  • Keychain Management

Part 3: File Systems

  • File Systems and Storage
  • FileVault
  • Permissions and Sharing
  • File system Troubleshooting

Part 4: Data Management

  • Hidden Items, Shortcuts, File Archives
  • System Resources
  • Metadata and Spotlight
  • Time Machine

Part 5: Applications and Processes

  • Application Installation
  • Document Management
  • Application Management and Troubleshooting

Part 6: Network Configuration

  • Network Essentials
  • Advanced Network Configuration
  • Network Troubleshooting

Part 7: Network Services

  • Network services
  • Host Sharing and Personal Firewall

Part 8: System Management

  • Peripherals and Drivers
  • Print and Scan
  • System Troubleshooting

Course Dates

London CentralLondon GreenwichBristol

London Central

Dates Price Book Now
19 - 21 Jul £1320 Book Now
23 - 25 Aug £1320 Book Now
20 - 22 Sep £1320 Book Now
25 - 27 Oct £1320 Book Now
20 - 22 Nov £1320 Book Now
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London Greenwich

Dates Price Book Now
10 - 12 Jul £1320 Book Now
14 - 16 Aug £1320 Book Now
11 - 13 Sep £1320 Book Now
16 - 18 Oct £1320 Book Now
27 - 29 Nov £1320 Book Now
4 - 6 Dec £1320 Book Now
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Dates Price Book Now
19 - 21 Jul £1320 Book Now
7 - 9 Aug £1320 Book Now
18 - 20 Sep £1320 Book Now
25 - 27 Oct £1320 Book Now
13 - 15 Nov £1320 Book Now
6 - 8 Dec £1320 Book Now
See more dates...

All our courses run in London and Bristol, or can be tailored to requirements at your own offices. For alternative dates, please email or call us on 0208 269 4260
All prices are per person and are subject to VAT
15% discount for groups of four delegates.
10% discount for groups of three delegates.
(This offer applies for delegates on the same public scheduled course on the same date.)

Exams and Certification

Attendance on this course is a pre-requisite towards passing the OS X Support Essentials 10.7 Exam (Code 9L0-410) , allowing a successful candidate to achieve Apple Certified Support Professional (ACSP) 10.7 status.

"First class - The trainer was extremely knowledgeable and answered all our questions."


"Our trainer worked at a great pace and was very easy to understand."

Clarks International

"I have nearly thirty years experience as an information systems manager and I cannot recall meeting a trainer with the combination of teaching skill and subject knowledge that you displayed over the last two days. I am self employed and so time spent on a course is time spent not earning. This was worth the money and my time!"

Trinitas Consulting



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