OS X Support Essentials 10.11 El Capitan 101

Duration: 3 Days

Course Information

El Capitan 101 OS X Support Essentials 10.11 is a three-day course that gives you a tour of OS X El Capitan and covers the best ways to support OS X El Capitan users. The course includes lectures and hands-on exercises that provide real-world experience.

Objectives

Upon completion of the OS X Support Essentials 10.11 (El Capitan 101) course, students will know the following: The OS X El Capitan troubleshooting process; How to use OS X El Capitan tools and resources to troubleshoot OS X El Capitan; OS X El Capitan features and functionality, including how to find more information about OS X El Capitan; How to prepare for Apple Certified Support Professional (ACSP) 10.11 certification

Audience

Help desk specialists, technical coordinators, technical support personnel, service technicians, technology specialists, power users, teachers, and others who support Mac users in education or business organizations; Technical coordinators, teachers, or power users who manage computer networks or computer labs that run OS X

Pre-requisites

Knowledge of OS X from a previous version and basic computer navigation skills.

Course includes

A comprehensive set of reference notes covering course topics, follow-up telephone support and, for training on Transmedia premises, lunch and refreshments.

Course outline

Part 1: Installation and Configuration

  • Install OS X El Capitan
  • Setup and Configuration
  • OS X Recovery
  • OS X Software Updates

Part 2: User Accounts

  • User Accounts
  • User Home Folders
  • System Security
  • Keychain Management

Part 3: File Systems

  • File Systems and Storage
  • FileVault
  • Permissions and Sharing
  • File system Troubleshooting

Part 4: Data Management

  • Hidden Items, Shortcuts, File Archives
  • System Resources
  • Metadata and Spotlight
  • Time Machine

Part 5: Applications and Processes

  • Application Installation
  • Document Management
  • Application Management and Troubleshooting

Part 6: Network Configuration

  • Network Essentials
  • Advanced Network Configuration
  • Network Troubleshooting

Part 7: Network Services

  • Network services
  • Host Sharing and Personal Firewall

Part 8: System Management

  • Peripherals and Drivers
  • Print and Scan
  • System Troubleshooting

This course is available as a private or customised course. Contact us for further information and to customise this course to your exact requirements:

Phone us: 0208 269 4260Book Now

Exams and Certification

Attendance on this course is a pre-requisite towards passing the OS X Support Essentials 10.7 Exam (Code 9L0-410) , allowing a successful candidate to achieve Apple Certified Support Professional (ACSP) 10.7 status.


"After the resounding success of our training last month, I need to organise another session as soon as possible!"

Asperity

"I thought the course and the location were perfect."

MOD

"Exceptional knowledge base and tailored to suit our requirements."

RAF



© Transmedia . 85 Tottenham Court Road, London, W1T 4TQ  UK . 0208 269 4260