OS X Support Essentials 10.11 El Capitan 101

Duration: 3 Days

Course Information

El Capitan 101 OS X Support Essentials 10.11 is a three-day course that gives you a tour of OS X El Capitan and covers the best ways to support OS X El Capitan users. The course includes lectures and hands-on exercises that provide real-world experience.


Upon completion of the OS X Support Essentials 10.11 (El Capitan 101) course, students will know the following: The OS X El Capitan troubleshooting process; How to use OS X El Capitan tools and resources to troubleshoot OS X El Capitan; OS X El Capitan features and functionality, including how to find more information about OS X El Capitan; How to prepare for Apple Certified Support Professional (ACSP) 10.11 certification


Help desk specialists, technical coordinators, technical support personnel, service technicians, technology specialists, power users, teachers, and others who support Mac users in education or business organizations; Technical coordinators, teachers, or power users who manage computer networks or computer labs that run OS X


Knowledge of OS X from a previous version and basic computer navigation skills.

Course includes

A comprehensive set of reference notes covering course topics, follow-up telephone support and, for training on Transmedia premises, lunch and refreshments.

Course outline

Part 1: Installation and Configuration

  • Install OS X El Capitan
  • Setup and Configuration
  • OS X Recovery
  • OS X Software Updates

Part 2: User Accounts

  • User Accounts
  • User Home Folders
  • System Security
  • Keychain Management

Part 3: File Systems

  • File Systems and Storage
  • FileVault
  • Permissions and Sharing
  • File system Troubleshooting

Part 4: Data Management

  • Hidden Items, Shortcuts, File Archives
  • System Resources
  • Metadata and Spotlight
  • Time Machine

Part 5: Applications and Processes

  • Application Installation
  • Document Management
  • Application Management and Troubleshooting

Part 6: Network Configuration

  • Network Essentials
  • Advanced Network Configuration
  • Network Troubleshooting

Part 7: Network Services

  • Network services
  • Host Sharing and Personal Firewall

Part 8: System Management

  • Peripherals and Drivers
  • Print and Scan
  • System Troubleshooting

Course Dates

London CentralLondon GreenwichBristol

London Central

Dates Price Book Now
23 - 25 Aug £1320 Book Now
20 - 22 Sep £1320 Book Now
25 - 27 Oct £1320 Book Now
20 - 22 Nov £1320 Book Now
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London Greenwich

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11 - 13 Sep £1320 Book Now
16 - 18 Oct £1320 Book Now
27 - 29 Nov £1320 Book Now
4 - 6 Dec £1320 Book Now
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Dates Price Book Now
18 - 20 Sep £1320 Book Now
25 - 27 Oct £1320 Book Now
13 - 15 Nov £1320 Book Now
6 - 8 Dec £1320 Book Now
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All our courses run in London and Bristol, or can be tailored to requirements at your own offices. For alternative dates, please email or call us on 0208 269 4260
All prices are per person and are subject to VAT
15% discount for groups of four delegates.
10% discount for groups of three delegates.
(This offer applies for delegates on the same public scheduled course on the same date.)

Exams and Certification

Attendance on this course is a pre-requisite towards passing the OS X Support Essentials 10.7 Exam (Code 9L0-410) , allowing a successful candidate to achieve Apple Certified Support Professional (ACSP) 10.7 status.

"I just wanted to let you know that I've managed to replicate the steps you showed me in FileMaker on my organisation's database and have managed to get my invoicing layouts to work perfectly. Thank you very much! I've also been able to use some of the other things you showed me to good effect too so the course has already helped enormously. Just thought you should know :-)"

Julian Support

"Exceptional knowledge base and tailored to suit our requirements."


"Very helpful, knowledgeable and responsive trainer."

Westminster University



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