El Capitan 101 OS X Support Essentials 10.11 is a three-day course that gives you a tour of OS X El Capitan and covers the best ways to support OS X El Capitan users. The course includes lectures and hands-on exercises that provide real-world experience.
Upon completion of the OS X Support Essentials 10.11 (El Capitan 101) course, students will know the following: The OS X El Capitan troubleshooting process; How to use OS X El Capitan tools and resources to troubleshoot OS X El Capitan; OS X El Capitan features and functionality, including how to find more information about OS X El Capitan; How to prepare for Apple Certified Support Professional (ACSP) 10.11 certification
Help desk specialists, technical coordinators, technical support personnel, service technicians, technology specialists, power users, teachers, and others who support Mac users in education or business organizations; Technical coordinators, teachers, or power users who manage computer networks or computer labs that run OS X
Knowledge of OS X from a previous version and basic computer navigation skills.
A comprehensive set of reference notes covering course topics, follow-up telephone support and, for training on Transmedia premises, lunch and refreshments.
This course is available as a private or customised course.
Contact us for further information and to customise this course to your exact requirements:
Phone us: 0208 269 4260Book Now
Attendance on this course is a pre-requisite towards passing the OS X Support Essentials 10.7 Exam (Code 9L0-410) , allowing a successful candidate to achieve Apple Certified Support Professional (ACSP) 10.7 status.
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